Customer Support Portal

Shipping Setup and Defaults 7

• Address Verification
• Setting up a Shipping Profile
• Configuring Store (Ship-From) Addresses
• Configuring Custom Boxes/Package Types
• Configuring Third-Party Payment options

View all 7

Shipping 17

• Ship a Shipment
• Partially ship an order
• Voiding a Package (Label)
• Batch Shipping
• How to create a manual order and label

View all 17

International Orders 3

• Custom Forms
• ITN Numbers
• Integrated Label

Invoices, Packing Slips & Pick Tickets 5

• Generating Inovices
• Generating Packing Slips
• Adding or Editing Notes on Packing Slip
• Generating Pick Tickets
• Branded Shipping Labels

Manifests 4

• USPS Scan Form
• FedEx Manifest
• UPS Manifest
• Canada Post Manifest

Email 1

• Manual Order Email Notifications

Updates & Notifications 4

• Updating order status manually
• Standalone Store Email Notifications
• Updating the Cart
• Windows 11 login issues

Shipping Carrier Services 2

• USPS Services
• Set up FedEx SmartPost

Shipping Accounts 3

• Transition to Master Shipping Account Feature
• Master Shipping Account (MSA)
• 3rd Party Payments

Creating manual packages 1

• Creating manual packages

Rates 1

• Compare Rates Calculator