Background


As per our earlier email notification, we have released the new OC Direct 2.2.4 at the end of the day [after 6 pm PST] on Wednesday, February 26. The upgrade to the new OC Direct 2.2.4 for all users of the current OC Direct 2.1.0 is not mandatory at this time, we will end support for 2.1.0 at the end of March 2025.

 

OC Direct 2.2.4 has several benefits including:

  • Detects newly added printers without restarting OC Direct
  • Better support for asynchronous, concurrent printing to multiple printers
  • Supports USB device communication without requiring Java support in the browser
    Support for leading scales including Mettler Toledo, Stamps.com and Dymo
  • Improved HTML printing
  • Better support for Dymo printers
  • Improved support for PDF printing (future release) 


Installing OC Direct 2.2.4


You will need to install java before you can install OC Direct


NOTE: Please refer to the Notes & Troubleshooting section at the end of this article in case you have any issues with installing OC Direct 2.2.4


On Windows, if you have an earlier version of OC Direct (e.g. 2.0.3), you will first have to uninstall it, before you can install OC Direct 2.1.0.


Uninstalling OC Direct


These are the steps to remove the currently installed OC Direct version for Windows.


1. Go to Control Panel and select Programs and Features.


controle%20panel.png


2. Select the installed OC Direct  (e.g. OC Direct 1.9.3) and click Uninstall/Change.




controle%20panel%201.9.3.png

 

3. Once OC Direct is uninstalled go to the next step below.



OC Direct 2.2.4 Installation

 

These are the steps to install the current OC Direct version (e.g. 2.0.1)  for Windows For instructions on Mac OS X, please visit OC Direct 2.0.3 Installation Guide (Mac OS X).


1. In OrderCup, go to Settings → My Settings→ Printers and click on the Download OC Direct Tab

        

        

        

      Go to you downloads folder and double click the OC Direct Exe file to start the install


Once the installation screen comes up click next and follow the on screen prompts. 



Accept the default setting



Click close when the installation completes


After the install in OrderCup go to settings, My settings, Printers. The below popup will show make sure to click remember this and then allow

Detecting and Saving your Printers and Scales

Once OC Direct is installed and running, you will need to detect and save your printers in order to enable direct printing to your configured printers.

In order to detect and save your printers, please follow the direction at Detecting and Saving your printers.
Here are some video links that will give you a visual.

Notes & Troubleshooting

  1. If your setup is blocked by an anti-virus program, please add https://ship.ordercup.com to the exception list so that it can run
  2. Make sure OC Directis running after installing it (see OC Direct icon in System Tray image below).

    octaskbar.png

  3. If you do not see the OC Direct icon in the tray list at the bottom right corner,  please click on Windows Start Button, search for OC Direct in the "Search Program and Files" text box and click it - this should start OC Direct icon and you should see it in the tray.
  4. You can also ensure OC Direct starts automatically on every reboot, by clicking on OC Direct Icon in the Tray and clicking the  Automatically Start  menu.
  5. If you would like to disable the pop-up alert that appears in the System Tray area with it's associated sound, you can do so from Control Panel --> All Control Panel Items --> Notification Area Icons --> select OC Direct and set the Behavior to Hide icon and notifications and Save it.