Customer Support Portal

General 10

• Sign up for a new OrderCup Account
• Hardware / Software Compatibility List
• Which shopping carts or marketplaces do you integrate with?
• Which shipping carriers do you support?
• Keyboard Shortcuts

View all 10

Pricing and Billing 4

• Do you pro-rate your monthly subscription?
• What happens to my unused Master Shipping Account balance if I cancel my account?
• Adding an Add-on Pack to a Pricing Plan
• Paypal for Usage Billing

Stores 34

• Creating your eBay store in OC
• Creating a 3dcart Store in OrderCup
• Setup a BigCommerce store in OrderCup
• Setting up your Amazon store in OrderCup
• Set up your Magento store in OrderCup

View all 34

Shipping Carriers 21

• Setting up USPS Shipping
• Setting up DHL International Shipping
• Setting up UPS
• Setting up Canada Post Shipping
• Setting up FedEx Shipping

View all 21

Printers 6

• OC Direct 2.1.0 Installation Guide for Windows
• OC Direct 2.0.3 Installation Guide (Mac OS X)
• Detecting and Saving your printers
• Setup your printer for Canada Post
• Installing the CUPS driver for Zebra printers on Mac OS X

View all 6

Scales 3

• Setting up your USB scale
• Set default cart weight when scale is disabled
• Automated dimensioning - vMeasure

Payment Methods 1

• Payment Methods

Users 2

• Maintaining User Accounts
• Setting your OrderCup Initial Login Defaults

Importing 3

• Import Orders via XML
• Importing Products
• Import Orders via a CSV file

Fetching 3

• Fetching orders
• Synchronizing orders
• Filters

Searching 1

• Searching and Filtering

Editing 1

• Creating manual orders

Displaying 1

• Simplified Orders Grid

Pick & Pack 1

• GroovePacker Pick & Pack Integration

Creating 1

• Creating Customers

Importing 1

• Import Customers via CSV file

Shipping Setup and Defaults 7

• Address Verification
• Setting up a Shipping Profile
• Configuring Store (Ship-From) Addresses
• Configuring Custom Boxes/Package Types
• Configuring Third-Party Payment options

View all 7

Shipping 17

• Ship a Shipment
• Partially ship an order
• Voiding a Package (Label)
• Batch Shipping
• How to create a manual order and label

View all 17

International Orders 3

• Custom Forms
• ITN Numbers
• Integrated Label

Invoices, Packing Slips & Pick Tickets 4

• Generating Inovices
• Generating Packing Slips
• Adding or Editing Notes on Packing Slip
• Generating Pick Tickets

Manifests 4

• USPS Scan Form
• FedEx Manifest
• UPS Manifest
• Canada Post Manifest

Email 1

• Manual Order Email Notifications

Updates & Notifications 4

• Updating order status manually
• Standalone Store Email Notifications
• Updating the Cart
• Windows 11 login issues

Shipping Carrier Services 2

• USPS Services
• Set up FedEx SmartPost

Shipping Accounts 3

• Transition to Master Shipping Account Feature
• Master Shipping Account (MSA)
• 3rd Party Payments

Creating manual packages 1

• Creating manual packages

Rates 1

• Compare Rates Calculator

Generating Returns 2

• Generating Return Labels
• Generate Return Price

OrderCup Insurance 5

• Setup OrderCup Insurance
• Filing a Claim
• OrderCup Insurance Rates
• Insurance exclusions
• Return Shipment Insurance

Carrier Insurance 1

• Filing Insurance Claims

Shipping 1

• Packing Slip Options

Billing 3

• Monthly Usage Report
• Shipping Cost Summary Report
• UPS Account Transactions Report

Printing and Scale 9

• Label printing or scale stopped working after latest Java (7u21) update: Windows
• How to stop Chrome and/or Firefox Java notifications after downgrading
• Enable browser pop-ups (for PDF printing)
• Printing or Printer detection not working: Windows + Chrome
• Printing or Printer detection not working: Windows + Firefox

View all 9

Payments 2

• USPS Account credit failing
• Updating your credit card information

Fetching 7

• Volusion orders not synchronizing
• Update eBay Auhtorization Token
• Amazon request is throttled
• Yahoo API Token Expired / Orders not fetching
• Add / Update BigCommerce API Credentials

View all 7

Known Errors 1

• Issues With Magento After Upgrade to 1.9.3

Greetings 3

• Holiday Greeting 2021
• Holiday Greeting 2022
• Holiday Greeting 2023

Notices 7

• Bank ACH Processing Maintenance (April 17, 2016)
• New Amazon Shipping Settings (effective 01-17-17)
• OC Direct Certificate Updated
• System Outage last Friday
• Amazon Data Protection Policy Compliance FAQs

View all 7

Status 1

• OrderCup System Status

Images 1

• SendleShipping

Amazon 0

Platform 0

Tracking 1

• Real time shipment status

Third Party Fulfillment 1

• Shipwire