Hi OrderCup Users,
As you know, we had a system outage last Friday for several hours where we were not able to generate USPS labels. I know this was frustrating for you, I want you to know that we worked closely with our Hosting provider and our USPS Partners to restore service as quickly as possible. This interruption in service was caused by DDoS (Denial of Service) attack agains Amazon Web Service Servers that is reported to have affected over 1M+ businesses.. In doing our post-mortem analysis, we concluded that this outage was caused by factors beyond our control, and there is little we could have done differently to prevent it. However, as part of our review, , we along with our partners are taking additional steps to recover faster if such a situation does occur again in the future.
Thank you for your continued support, and feel free to write to us at firstname.lastname@example.org if you have additional questions or concerns.
Aloke & the OrderCup Team