Please Note: If you are using the OrderCup Fedex account there is not action required on your part.


How to Migrate Your FedEx Account to REST

  1. Log in to OrderCup.

  2. Open Settings → Carriers & Fulfillment → FedEx.

  3. Under Account To Use, select My FedEx Account.

  4. In the Account Credentials table, find your FedEx account.

  5. In the Action column, click Migrate.

    • For a new FedEx account, click New instead. OrderCup will start the REST registration flow automatically.

  6. Repeat Steps 4 and 5 for for each of your  My FedEx Accounts.







FedEx REST Registration Flow

You will complete registration inside OrderCup (you are not redirected to a separate FedEx login page).

Step 0: Accept the FedEx End User License Agreement (EULA)

  1. Review the FedEx EULA displayed on screen (scroll to the bottom to enable acceptance).

  2. Check I acknowledge that I have read the FedEx End User License Agreement in full.

  3. Click I accept the terms of FedEx EULA to start shipping.

Step 1: Address validation

  1. Enter billing/contact details that match FedEx records for this account:

    • Account Name

    • FedEx Account Number

    • Customer Name

    • Address (lines 1–2), City, State/Province, Postal code, Country code

  2. Click Validate Address.

Step 2: Verify your identity

Choose one verification method:

Method

What to do

SMS / Call / Email

Select the method, click Send verification code, then enter the secure code/PIN (valid for 10 minutes) and click Complete registration.

Invoice

Enter an invoice not older than 90 days (invoice number, date, amount, currency) that matches FedEx billing records, then click Complete registration.

NOTE: Do Not Include the dashes



Completion

When registration succeeds, you are returned to Settings → Carriers & Fulfillment → FedEx with a confirmation that FedEx REST registration completed.

Your account row should show populated Child Key and Child Secret values. OrderCup will use the FedEx REST API for shipping going forward.

After migration, you no longer need a FedEx Meter Number or legacy API Authentication Key/Password for REST shipping. Your FedEx Account Number is still used for billing.


Re-Registration (Existing Migrated Accounts)

If REST registration was previously completed, the Action link displays as Authenticate instead of Migrate.

  1. Go to Settings → Carriers & Fulfillment → FedEx.

  2. Select your FedEx account in the credentials table.

  3. Click Authenticate.

  4. Complete the EULA and registration steps again.

Re-registration may be required if credentials expired, access was revoked, or FedEx requires refreshed child credentials.


Troubleshooting

Issue

What to try

Address validation fails

Confirm address details match your FedEx billing/account records exactly.

Verification code expired

Codes are valid for 10 minutes. Request a new code and try again.

Invoice verification fails

Use an invoice from the last 90 days with matching numbers, date, and amount.

Session expired mid-flow

Restart from Migrate or Authenticate and repeat Step 1 (Address validation).

Additional Help

If you have questions or run into issues during migration, contact OrderCup Support at support@ordercup.com.