OrderCup partners with a best of class insurance provider ( Insureship ) to insure our shipments, and make filing claims easy and fast.
To file a claim, follow the steps below:
- In the Packages tab, search for or locate your package, and scroll RIGHT until you see the column heading entitled Claim.
- Simply click on the File link (i.e. File a Claim) for your package. Enter any Claim Details (the rest is pre-filled) and click FIle Claim. Note:these columns will only be populated if you have added OrderCup insurance for shipment values over 100 dollars.
- Once you file the claim, the link will change to Status. You will view information for your claim by clicking on this link.
NOTE: Clicking the Status link does NOT provide the latest status on the claim, just information on the claim. For the latest status, you will have to email [email protected]. Your insurance provider will follow up directly with you to request any additional required documentation and resolve your claim.
