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Knowledge base
FAQs
General
10
Sign up for a new OrderCup Account
Hardware / Software Compatibility List
Which shopping carts or marketplaces do you integrate with?
Which shipping carriers do you support?
Keyboard Shortcuts
View all 10
Pricing and Billing
4
Do you pro-rate your monthly subscription?
What happens to my unused Master Shipping Account balance if I cancel my account?
Adding an Add-on Pack to a Pricing Plan
Paypal for Usage Billing
Installation & Setup
Stores
34
Creating your eBay store in OC
Creating a 3dcart Store in OrderCup
Setup a BigCommerce store in OrderCup
Setting up your Amazon store in OrderCup
Set up your Magento store in OrderCup
View all 34
Shipping Carriers
21
Setting up USPS Shipping
Setting up DHL International Shipping
Setting up UPS
Setting up Canada Post Shipping
Setting up FedEx Shipping
View all 21
Printers
6
OC Direct 2.1.0 Installation Guide for Windows
OC Direct 2.0.3 Installation Guide (Mac OS X)
Detecting and Saving your printers
Setup your printer for Canada Post
Installing the CUPS driver for Zebra printers on Mac OS X
View all 6
Scales
3
Setting up your USB scale
Set default cart weight when scale is disabled
Automated dimensioning - vMeasure
Payment Methods
1
Payment Methods
Users
2
Maintaining User Accounts
Setting your OrderCup Initial Login Defaults
Orders
Importing
3
Import Orders via XML
Importing Products
Import Orders via a CSV file
Fetching
3
Fetching orders
Synchronizing orders
Filters
Searching
1
Searching and Filtering
Editing
1
Creating manual orders
Displaying
1
Simplified Orders Grid
Pick & Pack
1
GroovePacker Pick & Pack Integration
Customers
Creating
1
Creating Customers
Importing
1
Import Customers via CSV file
Shipments
Shipping Setup and Defaults
7
Address Verification
Setting up a Shipping Profile
Configuring Store (Ship-From) Addresses
Configuring Custom Boxes/Package Types
Configuring Third-Party Payment options
View all 7
Shipping
17
Ship a Shipment
Partially ship an order
Voiding a Package (Label)
Batch Shipping
How to create a manual order and label
View all 17
International Orders
3
Custom Forms
ITN Numbers
Integrated Label
Invoices, Packing Slips & Pick Tickets
4
Generating Inovices
Generating Packing Slips
Adding or Editing Notes on Packing Slip
Generating Pick Tickets
Manifests
4
USPS Scan Form
FedEx Manifest
UPS Manifest
Canada Post Manifest
Email
1
Manual Order Email Notifications
Updates & Notifications
4
Updating order status manually
Standalone Store Email Notifications
Updating the Cart
Windows 11 login issues
Shipping Carrier Services
2
USPS Services
Set up FedEx SmartPost
Shipping Accounts
3
Transition to Master Shipping Account Feature
Master Shipping Account (MSA)
3rd Party Payments
Creating manual packages
1
Creating manual packages
Rates
1
Compare Rates Calculator
Returns
Generating Returns
2
Generating Return Labels
Generate Return Price
Insurance
OrderCup Insurance
5
Setup OrderCup Insurance
Filing a Claim
OrderCup Insurance Rates
Insurance exclusions
Return Shipment Insurance
Carrier Insurance
1
Filing Insurance Claims
Reports
Shipping
1
Packing Slip Options
Billing
3
Monthly Usage Report
Shipping Cost Summary Report
UPS Account Transactions Report
Troubleshooting
Printing and Scale
9
Label printing or scale stopped working after latest Java (7u21) update: Windows
How to stop Chrome and/or Firefox Java notifications after downgrading
Enable browser pop-ups (for PDF printing)
Printing or Printer detection not working: Windows + Chrome
Printing or Printer detection not working: Windows + Firefox
View all 9
Payments
2
USPS Account credit failing
Updating your credit card information
Fetching
7
Volusion orders not synchronizing
Update eBay Auhtorization Token
Amazon request is throttled
Yahoo API Token Expired / Orders not fetching
Add / Update BigCommerce API Credentials
View all 7
Known Errors
1
Issues With Magento After Upgrade to 1.9.3
Public
Greetings
3
Holiday Greeting 2021
Holiday Greeting 2022
Holiday Greeting 2023
Notices
5
Bank ACH Processing Maintenance (April 17, 2016)
New Amazon Shipping Settings (effective 01-17-17)
OC Direct Certificate Updated
System Outage last Friday
Amazon Data Protection Policy Compliance FAQs
Status
1
OrderCup System Status
Images
1
SendleShipping
Internal Support
Amazon
0
Tracking
Tracking
1
Real time shipment status
Third Party Fulfillment
Third Party Fulfillment
1
Shipwire